Our client is one of the market’s leading manufacturers of technology products for building services and green tech. Their product portfolio contains several electrical-, heating-, and hot water appliances, plus home accessories and small commercial solutions.
Their strategic goal was to make it possible to remotely manage and monitor all their premium devices in the near future. In addition to the comfort of using and maintaining installed devices, this would make it possible to serve and interact with their end users in a new and more efficient way.
The client needed the solution to be stable and cost-efficiently scalable.
Since Proekspert had already developed similar systems for previous clients, we had experience and practical solutions at hand. We had a scalable and cost-effective cloud solution to allow devices to be connected, making near-real-time data highly available on a large scale. We also have experience in building apps that enable remote management and monitoring for technicians and different types of end users (experts, consumers, etc).
Building the service backbone
To meet the demanding needs on both product- and user sides, Proekspert built the system architecture so that it’s scalable, efficient, and modular. The cloud solution was developed as a central device and user data management system. It interacts with devices and mobile and web applications.
Tools for technicians and end-users
Both applications now serve as a common operating platform for a wide range of devices, enabling remote control and monitoring, statistics, and notifications for maintenance of malfunctions.
The solution reduces on-site visits, helps to identify sub-optimal performance early, and offers fast reaction in the case of errors.
Impact on the client business
End users have the capability to prevent potential problems through improved monitoring and control interface.
Installers can support and maintain devices more easily and at a lower cost.
The online service our client provides is superior quality, highly available, reliable and, most importantly, cost-efficient.
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