Business process reengineering
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The redesign of processes is a natural consequence of digitalization. We're here to make it easy.
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Technological innovation requires redesigning processes
Every business consists of a variety of processes. Through our experience in delivering hundreds of solutions, we have learned that renewing and recreating processes play an important role in business improvement.
Understanding how things could be done differently sometimes requires an external, fresh pair of eyes. We help our customers make sure that their business processes are not just sequences of activities, but creators of value for customers, both external and internal.
Why business process reengineering is critical
Business Process Reengineering (BPR) involves redesigning the core organizational processes to increase product quality, reduce overall costs, and boost production output.
By analyzing company methodologies, BPR aims to discover inefficient processes and optimize them to reduce tasks that do not offer any value.
Business Process Reengineering is not an easy task and can be costly, time-consuming, and risky.
Design business processes consciously
We approach process design through three steps. We start with defining business needs and goals. Then we take a look at existing processes and envision the details that need to be changed. We support you in implementing the change.
Define business needs and goals
Changes in business usually start when companies want to improve or create something entirely new. To make sure the processes will deliver business value, we gather needs and expectations about what has to change for the business. We can do that by focusing on current problems or envisioning the future. Wherever we start, we must clearly define the expected business value.
- Problem framing
- Business value definition
- Describing the desired future state
Design the process
When we are aware of business needs and goals, we can together start designing the specific sequence of activities. In this phase, we map the exact order of actions, the roles, and the technology needed in the process. Process modeling and visualization techniques are chosen according to the business focus.
- Current state “as is”
- Gaps mapping – start, stop, continue
- Future state “as it will be”
- Technology mapping – keep, get rid of, change
Execute the change
With project management knowledge and skills, we focus on process and technology implementation. The engagement of stakeholders is a prerequisite for a successful business transformation. We use change management methodologies to engage people early on to ensure success.
- Change management
- Project management
Concerns with BPR
BPR initiatives’ radical nature can lead to many concerns, and BPR, when not done correctly, has had a negative impact. The results have included difficulty adjusting to the new corporate culture changes, and worse, employee layoffs to compensate for the cost of implementing business process reengineering strategies.
Many business process reengineering strategies fail to produce tangible results because of the following:
- nonsensical expectations
- lacking resources
- loss of senior management commitment
- resistance to adopting change
A more subtle approach is now required. Instead of dramatic changes to processes, you’re more likely to see incremental innovation through continuous improvement strategies.
Many executives have avoided the BPR approach for fear of causing disruption and disorder in a company. Sadly, this is a common theme and highly damaging because BPR provides an excellent opportunity to take definitive and robust action to turn a company around.
And its fundamental message is critical: don’t search for ways to do the same processes better because it may continue to work inefficiently. Consider focusing instead on doing different – and better – things, too.
Merits of business process reengineering strategies
Business process reengineering tends to be done as a one-off project, run in a silo, and forced on end-users. The result is a new process that either isn’t fit for purpose, fails to solve the problem, or isn’t followed by the people doing the work.
But that doesn’t mean that BPR is useless. If executed effectively, business process reengineering can improve processes and businesses and reinvigorate workers’ engagement with the company.
By consulting and engaging with meaningful behavior in a meaningful way and truly improving the way work is done, BPR can be incredibly useful.
By acknowledging organizational requirements and linking them to a business goal, organizations that implement business process reengineering can deliver incredible results.
Ready to talk?
If you’re considering fresh ways to approach your business processes, contact us. Together we can align your business processes with your strategy and goals.
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Proekspert AS
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