Reimagine your digital services for growth

Support decision making with digital services that provide detailed insights based on data generated by the business.​

To make this possible, the client needed to digitalize business data that had previously been collected mostly on paper forms.

We redesigned and developed the portal and mobile apps used by veterinarians to digitalize the data collection from poultry farms. The design took into account the specific conditions in which a veterinarian operates while performing inspections and analysis, in order to make the process efficient. Data entered by veterinarians enabled analysis and preventive preventive actions to reduce health problems and medication intake.

KPIs of digitalized data increased by 100% after a year of the solution’s usage, and the trend continues to grow.

Node.js, Vue.js, Figma

Improve cash flow by supporting digital payment methods, eliminating the need for coins.

We designed and developed a user interface for kiosk terminals in our client’s laundries. The interface enables users to select machines, choose washing settings, and pay by card or loyalty points–all from the kiosk itself. ​

Increase in new customers at the laundries, plus improvement in satisfaction- and retention KPIs.

Native development technologies for Android and iOS

A fast way to monitor status and condition of laundry equipment, as well as generate reports containing business insights.

We designed and developed a mobile app for laundry business owners that is used to monitor and manage their laundry businesses from anywhere at any time. They may access revenue data, monitor and control machines, receive error alerts, contact support, and more.

Our client’s value offering for business customers has been enriched with service solutions that strengthen their leading position in the market.

Java, Spring Boot, React, TypeScript, Microservices

Simplify sales processes via digital services.

A web-based application used in retail shops and online that consolidates, automates, and simplifies the sales process by providing a full overview of products and services that the customer owns and builds specific offers and campaigns based on that data, including address-specific broadband technologies and IPTV services.

In addition, it’s a tool for salespeople to track previous orders and automatically save what interactions they’ve had with the customer. This tool assists all salespeople who interact with a customer, and leads to a unified customer experience.

• Integrated approximately 30 data sources into a single reactive and highly performant view.
• Smoother and smarter sales flows.
• Offers both customer- and salesperson-specific offers and campaigns.

Java, React, Vue.js, Elastic Search, Microservices

Simplify relationships with private customers via digital services.

A web portal where customers may self-manage their subscriptions, services, personal data, and communicate with the telco.

• Increased number of self-managed transactions by customers
• Big bang rebranding and merging of two self-service portals into one
• All customer-related communication is accessible in one place

Ongoing (beginning 2014)

Java, React, Magnolia, Microservices, AWS cluster

The business customers of our client need a centralized solution to manage employees’ telecommunication accounts, subscriptions, and services.

A web portal with proper user lifecycle management, a usage and overview reporting system, and wizards, from which business clients can order and manage subscriptions, business products, services, and invoices.

• It is the preferred solution of the City of Helsinki, a solution used to manage about 50,000 subscriptions.
• A 360-degree view that consolidates a variety of subscriptions and products into a single view, where they may be viewed and managed with ease.
• A dedicated flow for opening subscriptions: new ones can be opened and used in a matter of minutes.

24,500 man-hours; 4+ years

Java, Kotlin, API facilitating and programming, Microservices (Kubernetes), Node.js, Apigee

Enable B2B customers to manage employees’ telecommunication accounts, subscriptions, and services through the client’s own IT systems. Of equal importance: the solution must process a large number of transactions simultaneously.

We built an interface that’s modular (with open architecture) that significantly improves the self-service experience for B2B customers.

• Requests to the customer support center decreased notably.
• The new B2B self-service portal API product enabled large customers to access relevant data and controls, so our client and the end customer saved time.
• Our client’s large customers may now easily communicate with their systems themselves via the API, enabling fully-automated transactions that conserve our client’s IT department’s resources.

Kotlin, Microservices (Kubernetes), Java, Swift, Firebase, Google Analytics, Android and iOS platforms

Create a modern app for mobile devices that enables customers to access the same services that already are available via the client’s online self-service portal.

We developed a native mobile app that gives customers the maximum number of services available on the client’s web page. The app had to be good-looking, easy to use, and meet the client’s promise to customers of great service regardless of platform.

• With the new 24/7 self-service app, our client was able to engage more existing customers and therefore increase sales even for B2B customers.
• Customer care service costs were reduced significantly. The number of requests to the customer support center decreased notably.
• By enabling chat and chatbot, the client was able to handle five times more requests in parallel.

740 man-hours

New EU regulations that require national ID cards to store fingerprints created a massive workload for Estonia’s Police and Border Guard (PPA). The PPA needed to process fingerprints in its service offices with no loss in customer service quality.

Proekspert mapped the current customer journey, including background processes, known bottlenecks. We analyzed customer feedback, built interactive prototypes, tested and iterated in order to improve the self-service portal.

• The PPA gained valuable insights to begin to improve user experience and ease the service load.
• The research uncovered several easy-to-fix issues in self service and communications.
• PPA service designers adapted a human-centric design mindset that helps the organization improve its own services.

SQL, YAML, GraphQL, VTL (Apache Velocity Template Language), Aurora PostgreSQL, AWS Cognito, Vue.js, AWS CloudFormation, Docker

One of the final steps of commissioning a new non-residential building is making sure the lighting is up to standard. This is a tedious task with no standard procedure: A tester measures hundreds of points with a lux meter, inserts the numbers in an Excel table, calculates whether rooms pass the test, and then generates documentation to hand over to a building owner. Additionally, new legislation makes it difficult to understand what tests are required, how and where to execute them, and what are the requirements for documentation.

We developed a web app tool for testing and verifying the lighting measurements for non-residential buildings.​

• The testing procedure is more understandable for testers.
• Generating final documentation according to new legislative requirements is easy.

MS Azure, .NET, MVC, C#, Bootstrap 3, AngularJS, Toastr, jQuery

To develop a new service platform where 3D-object designers can securely order 3D-printing services from print shops for their valuable intellectual property (which was in danger of being stolen during the printing process). The client needed its self-service portal to be as intuitive as possible to make adoption of the new service hassle-free.

We built a self-service portal where 3D designers and print shop owners may use the service immediately after enrollment. Designers were given a gallery where they can preview and manage designs. Printing shop managers have virtual 3D printing workbenches to operate and manage their printers. All work order communication between designers and shop managers can be tracked and traced by both parties.

• 3D-design owners can manage their designs through a gallery and order printouts from any 3D print shop integrated into the service.
• 3D-design owners have complete transparency when and how their design is printed.
• Printshop managers have virtual 3D-printing workbenches to operate and manage their orders.

8,500 man-hours; 3+ years

Kotin, JOOQ, Gradle, Flyway,
TypeScript, SpringBoot, Lombok + services, business analytics, UI/UX design, back-end & front-end implementation, Java, PostgreSQL database

The client wanted to improve the back end of its money transfer service to provide its customers with faster, less expensive, and more secure service than traditional financial institutions provide.

Proekspert built a scalable and replicable back-end and front-end, and linked the solution to police- and fraud databases. We built internal credit reference tools, real-time connections with the FOREX trading system, and fed the exchange rate through the API. A pricing module was constructed that offered real-time customer prices for currency and transaction fees.

• Our client benefitted from a service that created new and loyal customers and got real-time metrics for better decision making.
• End users won with a fast, affordable, and error-free transaction.
• The scalable and replicable solution is present in eight markets: Estonia, Latvia, Finland, Norway, Denmark, Sweden, Poland, and Bulgaria, plus countries where our client works in cooperation with local agents.

20,000 man-hours. 3+ years.

Front-end: React.js frameworks, HTML5, JavaScript, CSS & stylus preprocessor for styling
Back-end: Java, Jenkins CI/CD pipelines, MySQL, TeamCity, Kibana, Hibernate, Maven

To integrate externally-provided insurance services into the client’s core business as value-added services.

We integrated external services into our client´s Digital services. We also created backend and front-end services: updated user interfaces, user invoicing, and policy generation; implemented a repayment option plan.

• The service is integrated with external service providers: AXA services and life insurance for Metlife and Cardiff.
• Updated user interface enabled users to add, cancel, or change the services by themselves and repayment option plan.
• Automated invoice and insurance policy generation.

35,200 man-hours, 4+ years

Front-end: React.js frameworks, HTML5, JavaScript, CSS & stylus preprocessor for styling
Back-end: Java, Jenkins CI/CD pipelines, MySQL, TeamCity, Kibana, Hibernate, Maven

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• 24/7 working solution ensured – even during development
  We deliver system improvements gradually in a way that the end-user experiences only a system improving without downtime annoyances that sometimes come with system updates.
• SLA for 3rd level support
  Level 3 support with an SLA ensures that serious incidents are taken care of within an agreed timeframe.