Case study IoT-Cloud-Integration und -Anwendungen

Remote device management application for technicians

Challenge us

Client challenge

Technicians needed to monitor a huge amount of devices on a daily basis to efficiently support end users. The solution needed to be scalable and able to handle complex devices with many parameter settings.

Solution at a glance

We developed an application to enable technicians to remotely analyze and solve end-user’s issues without visiting the devices on site.

Technologies

React, Redux, Typescript, Jest, Storybook

Project duration

2 years

Results

The need for maintenance technicians to go on site was reduced.

The application allows technicians to analyze the condition of a device in real time via the desktop- and mobile app.

Technicians may configure devices and update device firmware remotely via the internet.

Related case studies

Our case studies give an insight into how human-oriented design principles will help product companies persuade customers to go on a journey with smart, connected products.

See more case studies on