• CX design

Put your customer first – now more than ever

20.10.2023 / 6 min read

New realities are emerging. The most effective way to react to challenges for you and your customers is to collect real-time information, taking real-time measurements based on your customers’ needs at the moment. Don’t wait for the “right” time to start listening to your customers and partners. Collaborate, communicate, and act now. Read more>

• CX design

Is digital business transformation putting the customer experience first?

19.10.2023 / 6 min read

Digital is changing the way customers interact with businesses. But is digital business transformation putting the customer experience first? Read more>

• CX design

Service design as a tool to rethink your service

10.09.2018 / 6 min read

Taavi Aher is a digital product designer, and Geroli Peedu is a lead service designer Read more>

• CX design

Should Robots Dance?

13.04.2017 / Maarja Mõtus / 5 min read

How anthropological methods can answer tough questions about product development. Futurists dream of smart machines, Read more>

• CX design

Metsaühistu® Wins Life-Changing Smart Solution Award

19.09.2016 / 2 min read

The winners of the Estonian Design Awards were announced at a gala at the Culture Read more>

• CX design

Nominees for Proekspert’s Life-changing Smart Solution Award announced

08.09.2016 / 4 min read

The grand prize at the Estonian Design Awards – the Life-changing Smart Solution or Service Read more>

• CX design

Proekspert Presents Life-changing Smart Solution Award

12.08.2016 / 2 min read

For the first time at the Estonian Design Awards ceremony, a special award, the Life-changing Read more>

• CX design

User interface renewal for Tele Finland Oma liittymä

25.06.2015 / 2 min read

Last week, Finnish telecom operator TeliaSonera's customer self-service portal Tele Finland Oma liittymä launched new Read more>