Technicians needed to monitor a huge amount of devices on a daily basis to efficiently support end users. The solution needed to be scalable and able to handle complex devices with many parameter settings.
We developed an application to enable technicians to remotely analyze and solve end-user’s issues without visiting the devices on site.
React, Redux, Typescript, Jest, Storybook
The need for maintenance technicians to go on site was reduced.
The application allows technicians to analyze the condition of a device in real time via the desktop- and mobile app.
Technicians may configure devices and update device firmware remotely via the internet.
Our case studies give an insight into how human-oriented design principles will help product companies persuade customers to go on a journey with smart, connected products.
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