With Servicewelt, installers and service technicians resolve heating and ventilation issues remotely – reducing on-site visits, cutting costs, and boosting aftersales support for Stiebel Eltron partners.

Field service costs and inefficient site visits were draining resources for Stiebel Eltron and their network of professional installers and service partners. These technicians needed a way to monitor, troubleshoot, and fix heating, ventilation, and hot water units without constant travel.
With more complex systems in the market and rising customer expectations, the client’s strategic goal was clear: launch a scalable, cloud-based platform to empower technical teams across their service ecosystem – enabling immediate, remote maintenance and support, cutting waste, and raising the efficiency bar for everyone servicing Stiebel Eltron equipment.
Proekspert developed an application that lets technicians analyze and resolve end-user issues remotely using secure remote control – so most support tasks can be completed off-site.
Our solution provides:
All functions directly support technicians to work faster and smarter, keeping field support lean and focused.

The Servicewelt app shifted technical support from routine on-site work to remote maintenance – empowering installers, service partners, and technical teams across Stiebel Eltron’s entire network. Professionals can now resolve most issues without physical visits – saving time and cutting operational costs for both Stiebel Eltron and its partners, while raising service quality for end customers.
Installers and technicians can:
Service partners and support teams get a unified toolbox that evolves as new device types and features come online – keeping the entire service ecosystem ahead of operational demands.
The Servicewelt app delivers strategic value by cutting operational costs, accelerating support response, and enabling scalable remote service – not just for Stiebel Eltron, but for all authorized partners:
Stiebel Eltron is a leading global supplier of high-efficiency products and services for heating, cooling, ventilation, and hot water. Headquartered in Holzminden, Germany, the family-owned company employs more than 5,000 people and serves customers in over 120 countries. With nearly 100 years of expertise, Stiebel Eltron drives the energy transition by powering all products with renewable electricity and a commitment to innovation and comfort.
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