Remote device management application for technicians​

Client challenge

A leading manufacturer needed a scalable remote management solution for their smart heating, hot water, and ventilation devices – allowing technical teams to monitor, configure, and support complex units efficiently, while reducing costly on-site service visits.

Solution at a glance

Proekspert developed an application that enables technicians to analyze and solve end-user issues remotely using remote control, eliminating the need to visit the devices on site. Remote monitoring is a critical function in our solution, allowing continuous tracking of device health, performance, and security status without direct interaction.

Technologies

React, Redux, Typescript, Jest, Storybook

Project duration

2 years​

Reduced field service costs

Most issues resolved remotely, sharply lowering on-site visits and freeing technical resources for higher-value support.

Faster response and improved uptime

Real-time monitoring and remote diagnostics enable quicker fixes, minimize device downtime, and boost customer satisfaction.

Easy expansion and adaptation

Platform allows secure remote updates for new device types – future-proofing service operations without costly reengineering.